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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 27792 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 27792 Views
  • 20 replies
  • 0 likes

Superuser Contribution Premium Student no longer Applying

PlanPremiumCountryUSADeviceiPhone 15Operating SystemiOS 10 My Question or IssueI have been on the spotify student plan for $5.99 a month for a year now. Due to space being full, I never recieved the email to “renew my verification” and was therefore ...

  • Visitor
  • ...eems ridiculous, as we’re still students and the plan description clearly says it lasts up to 4 years with no indication of this rule. 
  • Joan
  • Moderator
  • 627 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 627 Views
  • 1 replies
  • 0 likes

profile not entitled to the plan

When I try to renew my student plan, it says that this plan is not available for my profile, which is a maximum of 4 years using the plan, I haven't been using the plan for 4 years, I don't understand what's happening.

  • Visitor
  • When I try to renew my student plan, it says that this plan is not available for my profile, which is a maximum of 4 years using the plan, I haven't been using the plan for 4 years, I don't understan...
  • Billy-J
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution choose wrong university

Hello, today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility to get the premium student account without delete my actual a...

  • Visitor
  • Hello,   today I would like to change my abo, from a normal premium account to the premium student account. Now, I choose the wrong university and I cannot do it again. I there a possibility t...
  • Aceeper2
  • Newbie
  • 2115 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 2115 Views
  • 4 replies
  • 0 likes

Superuser Contribution UPI AUTOPAY FAILED

PlanPremium Student CountryIndia DeviceSamsung A15 5G My Question or Issue :- i had purchased student premium account on Feb. It had been working well for these 2 months. Yesterday my autorenewal was supposed to happen. But for some reason it shows t...

  • Visitor
  •   Plan Premium Student  Country India  Device Samsung A15 5G   My Question or Issue :- i had purchased student premium account on Feb. It had been working well for these 2...
  • Susan_GP
  • Moderator
  • 726 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 726 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Можно ли вернуть деньги за подписку?

Я оформила студенческую подписку, но у меня списалось все равно 4,99$

  • Visitor
  • Я оформила студенческую подписку, но у меня списалось все равно 4,99$
  • 31xdsmrusxutsutpebfv
  • Visitor
  • 5662 Views
  • 7 replies
  • 0 likes
  • 5662 Views
  • 7 replies
  • 0 likes

Premium student

PlanFree CountryCzech Republic DeviceZ Flip 5 Samsung Operating SystemOne UI 6 My Question or Issue Hello,I'm having trouble claiming my free month of Student Premium. I helped my sibling set up her own Spotify account and used my payment card so she...

  • Casual Listener
  • Plan Free   Country Czech Republic    Device Z Flip 5 Samsung   Operating System One UI 6   My Question or Issue   Hello, I'm having trouble claiming my f...
  • Maxim
  • Spotify Star
  • 1384 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1384 Views
  • 1 replies
  • 0 likes

Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

  • Casual Listener
  • ...05, Dell Latitude 7280 Operating System Android 11, Windows 11   My Question or Issue Good evening. I've been subscribed to the Premium Plan for Students for a couple of years now. In s...
  • Maxim
  • Spotify Star
  • 1417 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to deactivate associated Hulu account

PlanPremium StudentDevice(MacBook Pro, iPhone 12) My Question or IssueWhen I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services" in "Account Overview", it's not there. I'd very much like to deacti...

  • Casual Listener
  • Plan Premium Student Device (MacBook Pro, iPhone 12)   My Question or Issue When I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services"...
  • Chaser324
  • Casual Listener
  • 3769 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 3769 Views
  • 9 replies
  • 0 likes

Solved!! School not listed

PlanStudent PremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy school (Affärshögskolan in Malmö, Sweden) is not listed, and for some reason it sa...

  • Casual Listener
  • Plan Student Premium Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My s...
  • aaron1111
  • Newbie
  • 2866 Views
  • 10 replies
  • 0 likes
  • Premium for Students
  • 2866 Views
  • 10 replies
  • 0 likes

Superuser Contribution Payment for those studying abroad

Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices? Thanks

  • Visitor
  • Hey, I am an Australian student who is currently doing an exchange program in the UK and I was wondering if I will now be charged UK student prices or AUD prices?      Thanks 
  • MihailY
  • Moderator
  • 1077 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1077 Views
  • 3 replies
  • 0 likes

Failed Payment

PlanPremium Student CountryKenya DeviceSamsung A03Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an email saying that my payment has failed yet they cut out the subscription fee from my card. What do I do about this...

  • Casual Listener
  •   Plan Premium Student  Country Kenya   Device Samsung A03 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got an email saying t...
  • pun10tial
  • Gig Goer
  • 987 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 987 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged before billing date

PlanFree/PremiumCountry Iphone xr)Operating System(iOS 16) My Question or IssueI was charged for premium student on the 18th of June before my billing date which is today 29th of June and now it’s is showing payment failed even after I was charged an...

  • Visitor
  • Plan Free/Premium Country   Iphone xr) Operating System (iOS 16)   My Question or Issue I was charged for premium student on the 18th of June before my billing date which is today ...
  • Jaiyi
  • Casual Listener
  • 6418 Views
  • 7 replies
  • 1 likes
  • Premium for Students
  • 6418 Views
  • 7 replies
  • 1 likes

Verified my discount to a wrong account

PlanPremium Student Country: South Africa DeviceSamsung Galaxy A05s Operating SystemAndroid My Question or IssueI got my student discount. When I verified my account, I accidentally verified the wrong account. How do I switch verification?

  • Visitor
  • Plan Premium Student   Country: South Africa   Device Samsung Galaxy A05s   Operating System Android    My Question or Issue I got my student discount. When I ve...
  • Billy-J
  • Spotify Star
  • 841 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 841 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Plan Premium Country United Kingdom  Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS)   My Question or Issue I have tried to change my subscription to student ...
  • bktpycq32396kl53n1fk
  • Newbie
  • 27792 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 27792 Views
  • 20 replies
  • 0 likes

Can I get my money back?

I have a student premium account for €6,99, spotify took €10,99 of my bankaccount

  • Visitor
  • I have a student premium account for €6,99, spotify took €10,99 of my bankaccount
  • Jose_M
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched from Duo to student, now cant undo

Hi, I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my account. I cancelled immediately, but I want the student accou...

  • Visitor
  • Hi,   I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my ac...
  • Joan
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to select a plan for student premium in Spotify app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 5097 Views
  • 44 replies
  • 0 likes
  • Premium for Students
  • 5097 Views
  • 44 replies
  • 0 likes

Solved!! Verified student premium to wrong account

PlanStudent/PremiumNetherlands Device(iPhone 13, Ipad 9th gen, Computer) My Question or IssueI went to the spotify website to verify im a student so i can get student premium but apparently i was logged into an old spotify account i dont use anymore....

  • Casual Listener
  •   Plan Student/Premium Netherlands   Device (iPhone 13, Ipad 9th gen, Computer)   My Question or Issue I went to the spotify website to verify im a student so i can get studen...
  • graceeyenla
  • Casual Listener
  • 1515 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 1515 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed

PlanPremium for studentsCountry Deviceiphone 14 pro max and laptopOperating Systemios 18, windows 11 My Question or Issueso previously I subscribed to the 99tk/month plan paying through my mobile operator but unfortunately the 2nd months' payment fai...

  • Visitor
  •   Plan Premium for students Country   Device iphone 14 pro max and laptop Operating System ios 18, windows 11   My Question or Issue so previously I subscribed to the 99tk/m...
  • Susan_GP
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 325 Views
  • 1 replies
  • 0 likes