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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 27699 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 27699 Views
  • 20 replies
  • 0 likes

Superuser Contribution Hulu Subscription connection

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried to connect my Spotify with my Hulu account but I don’t see that my Hulu account ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • MihailY
  • Moderator
  • 150 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 150 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm getting charged for premium individual when I have student premium.

I got verified for student premium and even have a Hulu account linked to it and it all works well but recently I noticed that under my billing I am being charged $10.99 when the student premium account is $5.99. I tried to switch it back to premium ...

  • Visitor
  • I got verified for student premium and even have a Hulu account linked to it and it all works well but recently I noticed that under my billing I am being charged $10.99 when the student premium acco...
  • Not applicable
  • 4094 Views
  • 15 replies
  • 0 likes
  • 4094 Views
  • 15 replies
  • 0 likes

Superuser Contribution Payment failed.

Couldn't pay for my student premium because OTP is not coming in my phone number. Tried with different numbers too.COUNTRY: BANGLADESHSIM : AIRTEL

  • Visitor
  • Couldn't pay for my student premium because OTP is not coming in my phone number. Tried with different numbers too. COUNTRY: BANGLADESH SIM : AIRTEL 
  • Yordan
  • Moderator
  • 194 Views
  • 4 replies
  • 2 likes
  • Premium for Students
  • 194 Views
  • 4 replies
  • 2 likes

Can't login to Hulu with student premium

I used to be able to login to Hulu but when i opened the app, it took me to the login page. When i tried to access Hulu again from Spotify, it still shows up the same. PlanStudent/PremiumCountryU.S.Device(Samsung Galaxy 21 plus)Operating System(Andro...

  • Visitor
  • I used to be able to login to Hulu but when i opened the app, it took me to the login page. When i tried to access Hulu again from Spotify, it still shows up the same.  Plan Student/Premium C...
  • ribezaz
  • Spotify Star
  • 92 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 92 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium student new offer i.e. 59 for 2 months

In the new premium section it shows, a new one time offer for students that is to get 2 months of premium for 59 but when I go to the payment section it shows that it will cost me 59 for just a month. Is there any specific reason for this?

  • Visitor
  • In the new premium section it shows, a new one time offer for students that is to get 2 months of premium for 59 but when I go to the payment section it shows that it will cost me 59 for just a m...
  • Novy
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty accessing student discount

I've been using the student discount for 2 years now, and today suddenly it was changed to individual plan, and i was charged for that. Later i tried to get the student discount again, but the billing address asks me to choose a state/county in order...

  • Visitor
  • I've been using the student discount for 2 years now, and today suddenly it was changed to individual plan, and i was charged for that. Later i tried to get the student discount again, but the billin...
  • Eni
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing country for payment, doesn't allow student discount

PlanStudent PremiumCountryUSA / ColombiaDeviceDoesn't matter, it's an account issue My Question or IssueMoved from USA to Colombia and need to change the payment method to a Colombian one but, when I try to change the country of my account (to Colomb...

  • Newbie
  • Plan Student Premium Country USA / Colombia Device Doesn't matter, it's an account issue   My Question or Issue Moved from USA to Colombia and need to change the payment method to a Colo...
  • Joan
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Manage Subscription loop back to overview page

Trying to add student premium to my account and it keeps looping back to the same page. Verified on SheerID; received email saying it was verified & clicked the link in the email. Spotify opens & shows my account logged in & I confirm that I want to ...

  • Casual Listener
  • Trying to add student premium to my account and it keeps looping back to the same page.    Verified on SheerID; received email saying it was verified & clicked the link in the email. ...
  • lelereureu
  • Visitor
  • 15875 Views
  • 66 replies
  • 1 likes
  • 15875 Views
  • 66 replies
  • 1 likes

issue with premium student account

I had a premiuim spotify account made from a google email id account that has been disabled by the administrator. In that account i had used my college id to get the student premium version of spotify. Now i have created a new account and want to ver...

  • Visitor
  • I had a premiuim spotify account made from a google email id account that has been disabled by the administrator. In that account i had used my college id to get  the student premium version of ...
  • ribezaz
  • Spotify Star
  • 190 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 190 Views
  • 1 replies
  • 1 likes

Student premium for Ayrshire College

PlanPremium StudentCountryUnited Kingdom Device(iPhone 14)Operating System( iOS ) My Question or IssueSo I checked previous questions on why people who go to Ayrshire College Can’t Get Student Premium since it’s not supported yet but its been 2 years...

  • Visitor
  •   Plan Premium Student Country United Kingdom  Device (iPhone 14) Operating System ( iOS )   My Question or Issue So I checked previous questions on why people who go to Ayr...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 182 Views
  • 1 replies
  • 0 likes

Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

  • Newbie
  • My Question or Issue I upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a p...
  • confusedstudent
  • Visitor
  • 4254 Views
  • 10 replies
  • 1 likes
  • Premium for Students
  • 4254 Views
  • 10 replies
  • 1 likes

Failed payme

PlanPremiumCountryIndia DeviceAndroid )Operating System(Android 14) My Question or IssueMy payment on Autopay is done still showing payment issues!

  • Casual Listener
  • Plan Premium Country India  Device Android ) Operating System (Android 14)   My Question or Issue My payment on Autopay is done still showing payment issues!  
  • Billy-J
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 492 Views
  • 1 replies
  • 0 likes

SPOTIFY TAKE MY MONEY

PlanFree/PremiumCountrynorth americaDevice(deskyop)Operating System(Windows 10) My Question or IssueI HAVE USED 4 DIFFERENT CARDS INCLUDING PAYPAL AND EVERYTIME I GO TO PAY SPOTIFY PREMIUM IT TAKES MY MONEY AND SAYS THE PAYMENT FAILED AND DOES NOT GI...

  • Visitor
  •   Plan Free/Premium Country north america Device (deskyop) Operating System (Windows 10)   My Question or Issue I HAVE USED 4 DIFFERENT CARDS INCLUDING PAYPAL AND EVERYTIME I GO ...
  • osornios
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution i changed to student plan and i just paid a regular premium

like a week ago I registered as student in the web and i changed it to student plan, i was going to pay the student plan the next pay but now i see i pay the regular premium, id like to have the diference of the plan, ive already send my documents to...

  • Visitor
  • like a week ago I registered as student in the web and i changed it to student plan, i was going to pay the student plan the next pay but now i see i pay the regular premium, id like to have the dife...
  • todayandeveryday
  • Newbie
  • 1614 Views
  • 3 replies
  • 0 likes
  • 1614 Views
  • 3 replies
  • 0 likes

Student plan refund

I want to get a refund for the student individual plan membership. Is this possible and how can I do this

  • Visitor
  • I want to get a refund for the student individual plan membership. Is this possible and how can I do this
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium accsss given

PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...

  • Newbie
  •   Plan Student Premium Country   Device iPhone 13 Operating System iOS 17.3.1   My Question or Issue Using UPI I made a payment of Rs 59 for my monthly payment for student p...
  • Soffiewillie
  • Visitor
  • 3256 Views
  • 12 replies
  • 3 likes
  • Premium for Students
  • 3256 Views
  • 12 replies
  • 3 likes

Solved!! French Civic Service ineligible for Student Premium?

Hello,As a civic service volunteer in France, I notice on the SheedID website that the Spotify offer "is not available for the educational institution I have selected".However, the civic service volunteer card states that, in accordance with article ...

  • Regular
  • ...dvantages enjoyed by students in higher education establishments can be applied to them). Can you explain why I would not be eligible for this offer? Thank you very much, Lusiiky
  • Neussan
  • Newbie
  • 971 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 971 Views
  • 4 replies
  • 1 likes

Superuser Contribution SheerID verification form page out of tune

PlanFreeCountryBosnia and HerzegovinaDeviceiPhone 15 pro maxOperating SystemiOS 18.4.1 My Question or IssueHello, I want to set my free account to student premium and as I suppose to, I need to fill SheerID verification form. But ehen I click, everyt...

  • Newbie
  • Plan Free Country Bosnia and Herzegovina Device iPhone 15 pro max Operating System iOS 18.4.1   My Question or Issue Hello, I want to set my free account to student premium and as I su...
  • Joan
  • Moderator
  • 625 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

  • Regular
  • ...n university. I am no longer allowed to have the student pricing since I have had it for 4 years. What is the purpose of this cap on years for students? Some of us don't graduate right on time. As l...
  • Blacky-jo29
  • Visitor
  • 120043 Views
  • 92 replies
  • 127 likes
  • Premium for Students
  • 120043 Views
  • 92 replies
  • 127 likes