Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 181199 Views
- 116 replies
- 12 likes
- 181199 Views
- 116 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 20412 Views
- 28 replies
- 4 likes
- 20412 Views
- 28 replies
- 4 likes
I am being double billed....
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 16 Views
- 1 replies
- 0 likes
- 16 Views
- 1 replies
- 0 likes
Payment doubled
My Question or Issuei am being notified in my email to update my payment . i already paid last may 29, 2025
- My Question or Issue i am being notified in my email to update my payment . i already paid last may 29, 2025
-
-
- Spotify Star
- 33 Views
- 1 replies
- 0 likes
- 33 Views
- 1 replies
- 0 likes
Superuser Contribution I'm not receiving a PIN number when I try to pay by Carrier
I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone number is right
- I'm try to pay for my Duo Premium plan by my orange line number and for the 4th time in a row the app asked for verification by sending a PIN number and I'm not receiving it and I know my phone numbe...
-
-
- Casual Listener
- 680 Views
- 6 replies
- 0 likes
- 680 Views
- 6 replies
- 0 likes
Superuser Contribution Upcoming charge monthly even though i bought the 8.99 deal for 3 months
Plan/PremiumCountryLithuaniaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn revolute it says upcoming charge spotify June 12th when on spotify is says the nrxt ch...
- Plan /Premium Country Lithuania Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On revol...
-
-
- Moderator
- 85 Views
- 3 replies
- 0 likes
- 85 Views
- 3 replies
- 0 likes
Superuser Contribution Can someone explain me how does the play of rupees 59 for 3 months works and how much I have to pay
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Moderator
- 16597 Views
- 21 replies
- 0 likes
- 16597 Views
- 21 replies
- 0 likes
Senior Citizen Discount
This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get free links but hate ads (see so many on tv also Radi...
- This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get f...
-
-
- Visitor
- 3729 Views
- 8 replies
- 8 likes
- 3729 Views
- 8 replies
- 8 likes
Do I need a second account to use my Duo Subscription?
I purchased the Duo subscription because when my wife is in the car listening to Spotify, I want to also be able to listen at home. All the play lists are on my account and the car is logged in with my account. Can my account be used at home at the s...
- I purchased the Duo subscription because when my wife is in the car listening to Spotify, I want to also be able to listen at home. All the play lists are on my account and the car is logged...
-
-
- Spotify Star
- 178 Views
- 3 replies
- 0 likes
- 178 Views
- 3 replies
- 0 likes
Was using 3 month trial plan but today it dropped back to free without warning.
Plan3 month trialCountryIreladnDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWas using 3 month trial plan but today it dropped back to free without warning. I've n...
- Plan 3 month trial Country Ireladn Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Was u...
-
-
- Rising Star 4
- 165 Views
- 4 replies
- 0 likes
- 165 Views
- 4 replies
- 0 likes
I am being double billed. Please help
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 50 Views
- 1 replies
- 0 likes
- 50 Views
- 1 replies
- 0 likes
Superuser Contribution Additional charges
PlanFamily PremiumCountryIrelandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am being charged €7.54 in addition to the 19.99 family membership and I don't know...
- Plan Family Premium Country Ireland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbs...
-
-
- Moderator
- 59 Views
- 1 replies
- 0 likes
- 59 Views
- 1 replies
- 0 likes
Probleme Website Premium Duo Account umstellen auf Premium Family
Wenn ich mich auf der Website von Spotify anmelde, und dann auf "Abo ändern" klicke, gelange ich einfach nur wieder ins Hauptmenü. Ich kann kein kein anderes Abo auswählen. Weder auf der Website über Laptop, noch am Handy. Wenn ich auf "Abo kündigen"...
- Wenn ich mich auf der Website von Spotify anmelde, und dann auf "Abo ändern" klicke, gelange ich einfach nur wieder ins Hauptmenü. Ich kann kein kein anderes Abo auswählen. Weder auf der Website über...
-
-
- Spotify Star
- 47 Views
- 1 replies
- 0 likes
- 47 Views
- 1 replies
- 0 likes
Cobro por el servicio mensual en dolares. Porque?
Me llega el informe del banco del pago a Spotify en pesos pero cuando recibo el resumen de la tarjeta esta en dolares porque ???
- Me llega el informe del banco del pago a Spotify en pesos pero cuando recibo el resumen de la tarjeta esta en dolares porque ???
-
-
- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
How do I purchase an online gift subscription for someone in another country? No luck with paypal
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Newbie
- 406 Views
- 2 replies
- 0 likes
- 406 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution My Spotify premium code from Microsoft rewards won't work. Any tips?
I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help
- I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...
-
-
- Not applicable
- 28771 Views
- 38 replies
- 1 likes
- 28771 Views
- 38 replies
- 1 likes
Subscription issue
PlanFree/PremiumCountry DeviceSamsung Galaxy 14 5g My Question or Issue i got subscription a week ago nd today spotify is showing free account whyy ...????I paid the amount a week ago
- Plan Free/Premium Country Device Samsung Galaxy 14 5g My Question or Issue i got subscription a week ago nd today spotify is showing free account whyy ...????I paid the a...
-
-
- Spotify Star
- 85 Views
- 1 replies
- 0 likes
- 85 Views
- 1 replies
- 0 likes
So my spotify card is not working
And I just bought it yesterday my first.pls help me
- And I just bought it yesterday my first.pls help me
-
-
- Spotify Star
- 117 Views
- 1 replies
- 0 likes
- 117 Views
- 1 replies
- 0 likes
Spotify Duo
I just bought spotify duo, it is not allowing me to invite my partner to the plan. (I can't even get in manage members).PlanPremium DuoCountryUnited States
- I just bought spotify duo, it is not allowing me to invite my partner to the plan. (I can't even get in manage members). Plan Premium Duo Country United States
-
-
- Spotify Star
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes
Constant "ads" for Premium users
I pay for Premium but am served CONSTANT ads from Spotify. Within the last 24 hours:-a popup advertising a new album from an artist I've never engaged with-a banner ad for AI DJ, a feature I will categorically never ever ever use and have had turned ...
- I pay for Premium but am served CONSTANT ads from Spotify. Within the last 24 hours: -a popup advertising a new album from an artist I've never engaged with -a banner ad for AI DJ, a feature I will...
-
-
- Spotify Star
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Was charged twice on same day. Need refund.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Rising Star 4
- 109 Views
- 1 replies
- 0 likes
- 109 Views
- 1 replies
- 0 likes
Superuser Contribution How do I get rid of suggestion popups?
PlanPremium CountryUk DeviceSamsung S10+ Operating SystemAndroid My Question or Issue I keep getting annoying popups when I open the app, usually for podcast or new music from someone I don't even listen too. How do I get these to stop? They're serio...
- Plan Premium Country Uk Device Samsung S10+ Operating System Android My Question or Issue I keep getting annoying popups when I open the app, us...
-
-
- Regular
- 9449 Views
- 32 replies
- 20 likes
- 9449 Views
- 32 replies
- 20 likes