Users getting a black screen when trying to watch music videos on full screen

[Yordan]

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

[Thoemsi]

• Hardware acceleration doesn't change anything.
• Running the app as an administrator works! (Just like running it with another account or with the same account in the browser.)
• There doesn't seem to be a compatibility mode for Microsoft Store apps.

[Foranuke]

running as administrator works !

[TyTheManager]

Plan

Premium

Country

United States

Operating System

(Windows 11)

My Question or Issue

The expanded now playing view is not working for me I've tried a fresh install, installing from Microsoft store and clearing cache.

[Thoemsi]

Unfortunately, running the app as administrator doesn't work anymore. The video is gone.

[Dessi]

Hey folks,

@Thoemsi, thanks for the update! Can you make sure you have "Animate controls and elements within Windows" toggled on? Here's how:

1. Press Win + R to open Run.
2. In the new window that shows up, type the following: SystemPropertiesAdvanced and press Enter.
3. Under "Performance", make sure Animate controls and elements within Windows is switched on.

@TyTheManager, can you try what was suggested in the thread already, as well as the above, and let us know if that makes a difference?

In case the issue persists afterwards, it'd be great if you can let us know the Spotify version you're currently running so that we can investigate this further.

Keep us posted.
 

[Thoemsi]

My system was optimized for performance, only some text smoothing was active. Now, with "Animate controls and elements inside Windows" switched on, it works even without running the app as Admin.

The app still has massive performance problems, however. Lagging when starting, playing, opening menus, etc. Even on my system running an i9 processor and 128GB ram. In the browser, performance is much better.

I take that back. Performance seems much better now. I'll keep an eye on it.

[TyTheManager]

I have tried the previous suggestions to no avail, I was able to get album covers to work if I zoom to 120% but still no artist image.

Spotify for Windows (64 bit)
1.2.63.394.g126b0d89

Both monitors are 1920x1080 and it works on neither

[TyTheManager]

Scratch that I went back to try SystemPropertiesAdvanced again I unchecked the box rechecked and chose custom and hit apply and it is working now

[twisted2777]

you dont need to click on "Let Windows choose what's best for your computer", simply pressing the first one being "Animate controls and elements inside windows" does the job 🙂 also thank you finding this helped me solve this issue

[psychoism]

Checking "Animate controls and elements inside windows" worked for me instantly! (Win 10, desktop app) Thanks to @dagermohamed and @twisted2777