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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 204392 Views
  • 451 comments
  • 1180 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 204392 Views
  • 451 comments
  • 1180 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • Adolescent
  • Visitor
  • 1809 Views
  • 39 comments
  • 10 likes
  • Desktop
  • Under investigation
  • 1809 Views
  • 39 comments
  • 10 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • kaworu_bloodpaw
  • Roadie
  • 3775 Views
  • 39 comments
  • 28 likes
  • Desktop
    Other
  • Fixed
  • 3775 Views
  • 39 comments
  • 28 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Vasil
  • Moderator
  • 41873 Views
  • 213 comments
  • 342 likes
  • Desktop
  • Case Closed
  • 41873 Views
  • 213 comments
  • 342 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 50341 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 50341 Views
  • 38 comments
  • 81 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • gctyson
  • Casual Listener
  • 3253 Views
  • 24 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Fixed
  • 3253 Views
  • 24 comments
  • 10 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 16806 Views
  • 79 comments
  • 109 likes
  • Desktop
  • Fixed
  • 16806 Views
  • 79 comments
  • 109 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop a...
  • 12186550119
  • Newbie
  • 18855 Views
  • 53 comments
  • 205 likes
  • Desktop
  • Fixed
  • 18855 Views
  • 53 comments
  • 205 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 5260 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 5260 Views
  • 15 comments
  • 38 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • user-removed
  • Not applicable
  • 125004 Views
  • 193 comments
  • 478 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 125004 Views
  • 193 comments
  • 478 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 5840 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 5840 Views
  • 29 comments
  • 16 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), i...
  • Novy
  • Moderator
  • 3763 Views
  • 12 comments
  • 31 likes
  • Accounts
    Desktop
  • Fixed
  • 3763 Views
  • 12 comments
  • 31 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on m...
  • aritus_77
  • Newbie
  • 5036 Views
  • 33 comments
  • 13 likes
  • Desktop
    Mobile
  • Fixed
  • 5036 Views
  • 33 comments
  • 13 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 14391 Views
  • 38 comments
  • 215 likes
  • Desktop
  • Not Right Now
  • 14391 Views
  • 38 comments
  • 215 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.
  • keysosaurus
  • Newbie
  • 35807 Views
  • 175 comments
  • 330 likes
  • Desktop
  • Not Right Now
  • 35807 Views
  • 175 comments
  • 330 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine....
  • MihailY
  • Moderator
  • 4019 Views
  • 19 comments
  • 22 likes
  • Desktop
  • Fixed
  • 4019 Views
  • 19 comments
  • 22 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • duckson64
  • Newbie
  • 56279 Views
  • 105 comments
  • 139 likes
  • Desktop
    Mac
  • Not Right Now
  • 56279 Views
  • 105 comments
  • 139 votes

Giant images in discography page in the Web Player

Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...

  • Moderator
  • Moderator
  • Hey folks,   We've received a report of giant images in the discography page and bugged titles in the Web Player.   We’ve passed your info on to the relevant team, who are currently...
  • Maria
  • Moderator
  • 2303 Views
  • 2 comments
  • 2 likes
  • Desktop
  • Fixed
  • 2303 Views
  • 2 comments
  • 2 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app....
  • DanieleP
  • Newbie
  • 13446 Views
  • 46 comments
  • 50 likes
  • Desktop
  • Not Right Now
  • 13446 Views
  • 46 comments
  • 50 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

  • Moderator
  • Moderator
  • Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved b...
  • freedomsprogress
  • Newbie
  • 19187 Views
  • 47 comments
  • 9 likes
  • Desktop
  • Fixed
  • 19187 Views
  • 47 comments
  • 9 votes