Users getting a black screen when trying to watch music videos on full screen

[Yordan]

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

[ZianZ]

Plan

Premium

Country

Sweden

Device

PC

Operating System

Windows 10

My Question or Issue

Whenever i go into fullscreen or/and click the expand button on a song or music video, the whole screen just turns into a blank color (color matching the song cover).

Doesn't matter if i click "Show Artist picture" or "Show Cover" in the top right where the fullscreen buttons are. Nothing changes and it's still just the same color 

[Amay]

Hey @ZianZ, thanks for asking in the Community! 🎵

Can you confirm if this is happening to all content or just specific content, such as from a particular artist or album? You can also check the web player to see if the issue appears there as well.

If the issue only occurs on the desktop app and with all your content, I'd suggest a clean install of the Spotify app. Check out: how to perform a clean install.

Let me know how it goes. 🙂

[Abokado]

I had the same problem.

It happens on all artists and albums. I tried reinstalling spotify and turning off hardware acceleration, but it still doesn't work

[Abokado]

that can run on wed player, but not all

[aiden_186]

Same here. Clean Install seems to be no help. Also, this applies to all songs/artists I have tried so far.

[AlejaR]

Hey there folks,

Thanks for all your replies.

We'd suggest you try running the app in Safe Mode with Networking to rule out any issues with your default Windows settings and basic device drivers. Give it a try and let us know how it goes.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Are you using a VPN service? If yes, we'd suggest you set Spotify as an exception. Keep in mind Spotify doesn't officially support VPN. This means that issues with the app while using VPN are expected behavior.
• We'd like to know if it's always behaved like that or if this behavior started after a specific event/update.

Keep us in the loop!

[aiden_186]

I tried to run it under Safe Mode with Networking, but

1. Networking didn't work on it (Yes, I was on Safe Mode with Networking. I tried booting to it twice, still same issue)
2. Spotify didn't open

Here is the answers for the info you asked for;

• I use Windows 11 Pro, on a PC with a GeForce RTX 4070ti, and a AMD Ryzen 7 7800X3D.
• Not sure where to check for the Spotify Version, but on the Microsoft Store it seems to be version 1.262.580.0
• No, I do not use a VPN
• The feature is new so it just started happening

[Dessi]

Hey @aiden_186,

Thanks for checking and for the info you've provided!

I'd also recommend clearing the hosts file, since it might be corrupted, as well as installing Spotify directly from the Spotify site since you've mentioned using the Microsoft Store one. You can follow the steps for a clean reinstall again when doing this.

Let us know how it goes.

[aiden_186]

It seems like there were no Spotify Links in the hosts file. Also, redownloading directly from Spotify seems to be no use.

[Susan_GP]

Hi there @aiden_186,

Thanks for keeping in touch and for trying out our recommendations.

Just to check, did you also try disabling Hardware Acceleration from the app's settings? Additionally, could you check if you have the same issue while using the Web Player on that same computer? 

Lastly, we recommend making sure your graphic card drivers are up-to-date. You can also try reinstalling them.

Keep us poted!