Playlist Suffle: Songs Disappear in Queue

[Moonxild]

• Plan

Premium

Country

US

Device

Samsung Note20 5G

I put my playlist on shuffle and then i arrange songs via BPM. Its a mental excercise for me.

However, when the App is on pause, the songs i have moved around disappear from my queue. Only songs that remain are the songs i didn't rearrange. 

I have done a clean reinstall over 20 times and this has been a problem for over a month now.  I have also copied my playlist to a new one and the problem still happens.

 System

Android

[Vasil]

Hey @Moonxild,

Sorry to see you've been having issues with your queue!

Could you let us know if the described behaviour occurs with only one specific playlist or regardless of what playlist is selected? We'd also like to know if you're re-arranging the songs within the playlist itself or within the queue and if you're pausing the playback before or while re-arranging them 🙂

If you happen to have access to another Premium account via a friend or relative, you can also make your playlist public in order to try copying it from the second account. Once copied, you can test if the same behaviour would be observed on the new account as well.

 Many thanks! We'll be on the lookout for your reply 🙌🏼

[Moonxild]

Hi,

Yes it does occur on other playlists as well. As for your questions:

I rearrange the song in the queue and not the playlist.

Both. I rearrange the songs both when it's paused and playing. 

I don't have access to another account. Should I just create another account? It would be on the same device though.

[Dessi]

Hey @Moonxild,

Thanks for the clarification!

No need to create a new account, no worries. We tried reproducing this on our end following what you described, but everything was in order. So it'd be great if you can make a screen recording of what happens when you try to rearrange the songs in the queue and we can have a closer look. If the file is too large to attach, you can upload it to Google Drive (make sure to allow general access to the file) or as an unlisted YouTube video.

Can you also check what version of the app you're running and let us know? If you happen to have another device available, such as a PC or another phone, you can give this a go there to see if you get the same behavior.

Keep us posted.

[Moonxild]

Hi,

This appears to have been resolved. But as of the update from a few days ago the issue came up again!

[Moonxild]

Please see attached. This was from the previous occurrence that's happening again after the last update. 

[MihailY]

Hey @Moonxild,

Thanks for the videos.

I've checked both but could notice the issue you've described. Can you send us a new one showing the moment where the tracks disappear from the queue?

Appreciate your cooperation!